Brexit/EU
Please note that customers in the European Union may be asked to pay import duties or VAT upon the arrival of order.
Shipping
Standard Shipping: Included on all UK orders, and calculated at check out for international orders.
Do You Deliver To My Country?
Yes, we ship worldwide.
How Long Will It Take To Arrive?
Shipping time is dependent on your item and location: See Below.
- Vortex Dome, Compass, Magnet toy demo Production – 2 weeks
- Gyroscope Production – 3-5 weeks
Plus
USA – 5 to 12 working days
UK – 1 – 2 working days
EU – 3 to 8 working days
Canada, Australia & Asia – 8 to 20 working days
Once your order has been shipped you will receive a shipping email confirming details
Tracking and Delivery
We use Royal Mail for all our standard shipping. Tacked service is used for most countries. Note, in some countries where Royal Mail doesn’t offer tracked and Signed service it will be shipped with a tracked or signed for service.
Brexit/EU
Please note that customers in the European Union may be asked to pay import duties or VAT upon the arrival of order. The amount charged will depend on your countries import charges.
This does not apply to customers in the USA.
Import and customs
Each customer is responsible for any import or customs charges that might arise.
If you would like to know more information about this please get in touch.
Returns and Refunds
If you decide to return any of your purchases, please drop us an email letting us know the reason. We always aim to keep our customers happy so we’d appreciate feedback on how we can improve.
If you decide to go ahead with a return, you will be responsible for the cost of return unless the item you received is faulty. It must be sent by a track-able service. Once we have received the item we will then carry out inspection and issue a refund accordingly. Please keep in mind the original shipping cost and restocking fee might be deducted if the product or its packaging is marked or damaged and any handling fee occurred during the return process will also be deducted.
Contact
What is the best method of contacting you?
We are always happy to chat! If you have any enquiries, comments or feedback you can contact us at david@physicshack.com.
Alternatively you find us on our Instagram @physicshack – Sometime at periods of high demand it may be easier to contact by phone +447473186187, I have whatsapp too.
Where can I find product updates?
If you subscribe to our mailing list you will be the first to receive notifications about our upcoming promotions and new releases. You can also find updates on our:
Instagram (@physicshack)